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Sentry Warranty
100% Customer
Satisfaction Guarantee
If at any time during the first ninety (90) days after the
date of purchase, you are not entirely satisfied with
this SentrySafe product, please call us toll-free at
1-800-828-1438. Dated receipt required as proof of
purchase. We’ll solve the problem or ensure that you
receive a replacement or full refund.
--The employees of Sentry Group
Lifetime After-Fire
Replacement Guarantee
If this product is damaged by fire at any time while still
owned by you (the original owner), Sentry Group will ship
a replacement free of charge, if you send the following to
Sentry Group, 882 Linden Avenue, Rochester,
NY 14625-2784 USA:
- Your name and address;
- A description of the fire, with the model number and a
photo of the burned unit, and a copy of the report from
the fire department, insurance or police.
1 Year Limited Warranty
This product is warranted to the original purchaser for one year (1) from
the date of purchase to be free of structural and mechanical defects due
to faulty materials or workmanship. If a structural or mechanical defect
occurs during the warranty period, Sentry Group (also referred to as
“Sentry”) will repair or replace the defective part(s) or product, at its
option, at no charge. Replacement unit is provided with curbside delivery
only. Additional expense for inside delivery is the responsibility of the
consumer. Sentry will not cover additional costs for installation of the
replacement unit.
For Warranty Service (North America only)
Please notify the Sentry Group Customer Service Department of the
problem by phone (at 1-800-828-1438 or 585-381-4900, 8 a.m. through 8 p.m.
EST, M-F) or in writing to Sentry Group, 882 Linden Avenue, Rochester,
New York 14625-2784, U.S.A. Do not ship your product back to
Sentry Group. The Sentry Group Customer Service Department will
decide either to have the product returned, repaired, replaced, or refund
your money.
Proof of Purchase Date
For all Sentry Group products, a dated store receipt is required as proof
of purchase.
Limitations Of Warranty
1. Sentry’s responsibility and the buyer’s exclusive remedy under this
warranty are limited to the repair or replacement of the defective
part(s) or product, at Sentry’s option. In no event shall Sentry be
liable for any incidental or consequential damages (including but not
limited to loss or damage due to fire, water, theft or vandalism) to
persons or property resulting from the breach of this or any other
express or implied warranty applicable to the product. Some states,
provinces and countries do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
2. Except as may be otherwise provided by applicable law,
Sentry disclaims any and all other covenants and
warranties, whether written or oral, express or implied,
including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
The implied warranty applicable to this product shall not exceed
the standard one year limited warranty. Some states, provinces
and countries do not allow disclaimers of implied warranties or limitations
on their duration, so the above disclaimer and/or limitation
may not apply to you.
3. Sentry is not responsible for damage, defects, or malfunction to
the product incurred during shipment. The product was packed in
accordance with Interstate Commerce Commission specifications,
and with reasonable handling, should be in good condition on arrival.
Any claims for shipping damage should be made directly to the carrier.
4. These warranties do not cover defects, damage, or malfunction
caused by modification, alteration, repair or service of the product by
anyone other than Sentry or its authorized representative, or caused
by physical abuse to or misuse of the product. Sentry specifically
disclaims coverage for damage that may result from the product
being bolted-down and/or damage that may result from the improper
handling of the product during moving and/or installation.
5. No Sentry agent, employee, representative, dealer or retailer has the
authority to make or imply any representation, promise or agreement
which in any way varies the terms of this Limited Warranty.
6. This Limited Warranty shall apply to new, first quality Sentry products
and shall not apply to factory seconds or previously-owned products,
or products previously damaged by such events including,but not
limited to, fire, flood, earthquake, burglary, handling by movers
or installers.
All of the provisions of this Limited Warranty are separate and severable.
If any provision is held invalid and unenforceable, such determination
shall not affect the validity or enforceability of the other provisions. This
Limited Warranty gives you specific legal rights, and you may also have
other rights which vary from state to state, province to province, or
country to country.
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