All Phoenix products carry a three-year parts and labor warranty against manufacturer defects. This warranty will not cover malfunctions caused by product misuse or abuse. Warranty service must be preauthorized by the Phoenix Technical Service Department, and the warranty registration information should be on file with Phoenix. Warranty is provided only to the original purchaser and is not transferrable.
All Phoenix insulated files and safes also carry a lifetime Free After-A-Fire Replacement warranty to the original purchaser of the product. Phoenix will replace the product with a like model free of charge in exchange for photos and a testimonial letter detailing the circumstance of the fire and how the product performed.
Contact Phoenix at 800-636-0778.